It is our goal and commitment that you are completely satisfied with your shopping experience and purchase(s) from our website. All items are located at our Queen St W location.
We are committed to helping you in any way that we can, to ensure that your experience either online or in our store is as easy, enjoyable and fun as possible! Though we’d like to believe that our execution of orders is perfect, mistakes do happen from time to time. We commit to quickly rectifying any issues that may arise, so please reach out to us directly at [email protected] and we can take care of resolving the issue and continuing to make your experience happy and positive!
New Vinyl, Vintage Katalog, and Kollectibles
New Vinyl available for orders, pre-orders and special orders will be the latest version available from our distributors, sealed and unopened. Runout matrix cannot be confirmed. Color variance cannot be confirmed and may vary from issue to issue. Cover images aren't images of the actual jacket. Minor details may vary.
On special releases and limited editions we reserve the right to limit the quantity to 1 per customer.
All Vintage Katalog records have been carefully inspected before adding them to our stock. They have been loved but played carefully. You get a copy pressed at the time of the record release, but we can't ensure nor we will provide pressing details. Images reflect standard/common cover art and pressings. Minor details may vary. Images are for reference only.
All Kollectibles LPs are meticulously graded, inspected, and VPI cleaned prior to shipping. Occasionally more images are available upon request. All Kollectibles sales are final.
Please note: We don't sell Bob Dylan or Donovan on our website.
Orders that can be immediately fulfilled will be processed and shipped as soon as possible, but timeframes can't be guaranteed. For orders placed around the holiday season, please allow extra time for processing orders.
Orders that are waiting on back-ordered or pre-ordered titles will be shipped when the last title on the order arrives unless separate shipping lines were purchased to break up the shipping of an order.
Once an order is placed on the website you will receive an order confirmation email for the purchase and a second email once the order has been shipped containing tracking information.
A notice will be posted on the website if shipping of orders will be delayed.
All special requests are binding and charged at the time the order is placed. Should there be any problems with your special order and securing it we will issue a full direct refund.
Some special orders can ship in less than a week, but please allow up to two weeks after placing the order or after the official release dates for the order to ship. Any special orders over 2 weeks old are eligible for a full refund.
All pre-orders are charged at checkout. In the event of cancelled release or delays in excess of two weeks from the stated or revised release date the option for full credit or refund will be offered.
If an order includes both records currently in stock and pre-orders, the order will ship as soon as all items are available, unless you request otherwise. Shipping costs will be determined accordingly.
Orders are shipped via Canada Post Expedited parcel service. Tracking number will be provided upon shipping. All orders ship out of our Queen St location (Toronto, ON).
Once your package has been shipped, you will receive a shipping confirmation email containing a tracking number you can use to track your package.
For orders shipped within Canada, if your tracking has not updated and you have not received your package for 2 weeks past the estimated delivery date, please contact [email protected]
Shipping costs are calculated automatically at checkout based on the destination and weight of the product ordered.
We ship to the US, Australia, Japan, and most of Europe (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK). International shipping costs are calculated automatically at checkout based on the destination and weight of the product ordered.
For accurate shipping costs on your exact order to your exact address, you can walk through the checkout process on our website until you get to the shipping section to see actual amounts based on the shipping method of your choice without having to complete the transaction.
Shipping times will vary depending on where you live. Customers in Asia and Australia typically will have the longest waiting times for their items to arrive.
All records are final sale. If you wish to cancel an order you've already paid for then you will be charged a restocking fee of $5.
In the event that a record has a manufacturer's defect, promptly contact us at [email protected] with details and photographic/video evidence of the product and the defect and we'll do what needs done. Please include your model of turntable and last time you changed your needle. We don't take returns if you have a Crosley, Victrola, or Audiotechnica LP60.
Any replacement copy will be mailed out upon return of first copy. In the event that we do not have another copy, a refund will be issued. In order to be considered for a defective exchange, we must receive your defective product within 15 days of invoice. Shipping the item back to us is your responsibility, we will not cover return postage. You can always contact the manufacturer for refunds as well.
Please note: minor surface noise, crackles, scuffing, and pops are not considered defective or damaged, as these are common on new vinyl. We are not responsible for what the quality control of a pressing plant deems acceptable. We recommend that all records are cleaned with a dry carbon fiber brush before each playback. In some cases a wet-cleaning may be required for best results. Many records handled on the playing surface won't be eligible for refund.
Damaged Items In Transport
Canada Post default insurance policy only covers up to CA$100 in value. If there is any damage to the packaging on delivery, contact us immediately at [email protected] and provide photographs/video evidence of the damage as we'll have to file a claim with Canada Post.
We do not pay for extra insurance, so if your order is over $100 and you want extra coverage in case of damaged or lost parcels email us beforehand, otherwise we can only reimburse you the $100.
All Kollectibles are shipped insured, at no extra cost.
Pick-up orders not collected after 6 months will be considered abandoned and will be disposed of by the staff without refund due to costs associated with storage and reprocessing.